01 Overview
How refunds work
This policy covers AgencyPro subscriptions. AgencyPro is billed every 28 days, or yearly, in Australian dollars including GST.
Every new account starts with a 7-day free trial. Cancel during the trial and you are never charged. After the trial, payments are not refunded.
Settle's fees are covered by the agreement a business accepts when it signs up to Settle, not by this policy.
02 Free trial
The 7-day free trial
The trial is for new accounts. Creating more accounts to get more trials breaks our Acceptable Use Policy.
We take your card when the trial starts and don't charge it during the trial. On day 8 the trial becomes your plan and the first payment is taken.
Cancel from Settings, then Billing, at any time during the trial.
03 Refunds
No refunds after the trial
Once the trial has ended, payments for AgencyPro are not refunded, including part-used billing periods and the unused part of a yearly plan.
If we charge you by mistake, for example after you cancelled or the wrong amount, we refund the incorrect amount once we have checked it.
A refund goes back to the card it came from. Your bank decides how long it takes to show.
04 Cancellation
How to cancel
You can cancel at any time. Your plan keeps running until the end of the period you've paid for, and then stops.
Sign in to AgencyPro and open Settings from your account.
During the trial the button says Cancel trial.
When it ends, your account lapses and your pages go offline.
If you can't cancel in AgencyPro, email support@captur.com.au from the address on your account and we'll cancel it for you within one business day.
05 Plan changes
Upgrading and downgrading
An upgrade starts straight away. We charge the difference for the rest of the current period at the same time.
A downgrade takes effect at the end of the current period. Nothing is refunded for the rest of the current period.
A yearly plan is 13 billing periods for the price of 11, paid up front. Cancelling stops the next yearly payment. The rest of the year you've paid for is not refunded.
06 Results and usage
What a plan does not promise
The limits on each plan, such as how many leads or pages it includes, are the most it allows. They are not a promise of how many leads, sales or bookings you'll get. That depends on your market, your offer and your advertising. We don't refund because results were lower than hoped.
The Receptionist's minutes are part of your plan. There is no separate Receptionist charge.
We don't refund a period because the plan wasn't used. Cancel before your next billing date if you no longer want it.
If we close an account because it broke our Terms of Service or Acceptable Use Policy, fees already paid are not refunded.
07 Australian Consumer Law
Your statutory rights
Nothing in this policy excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other consumer protection law.
Under the Australian Consumer Law you may be entitled to a refund or another remedy if a service fails a consumer guarantee, for example if it is not fit for purpose or not provided with due care and skill. Those rights apply whatever this policy says.
If you think you're entitled to a remedy under the Australian Consumer Law, email support@captur.com.au. We'll look at your situation and reply within 5 business days.
08 Contact
Billing questions
Signed in, the fastest way is Help in AgencyPro, then Contact support. Or email us with your account email and what you need.
Billing support
We reply within one business day.