How can we help?

Sign up and choose a plan. A short setup asks for your business name, industry, main service, location and website, and an offer if you have one. Then the Get started list on your dashboard takes you through your first page.

Yes. Every plan starts with a 7-day free trial, one per account. We take your card at the start, and the trial becomes your plan on day 8 unless you cancel before then.

Cortex writes a landing page for your business from a few answers. Enquiries arrive as leads, each scored and emailed to you. You can run Meta and Google ads from your own accounts, follow up leads automatically with Flows, and have the Receptionist answer calls and take bookings on Scale and Premium. What you get depends on your plan.

Plans and prices are on the AgencyPro page. Prices are in Australian dollars and include GST. You're billed every 28 days, which is 13 times a year. Paying yearly gives you 13 cycles for the price of 11.

Go to Settings, then Billing. An upgrade starts straight away and we charge the difference then. A downgrade or a cancellation takes effect at the end of the period you've paid for. If your account lapses, your pages go offline.

For refunds, see our Refund and Cancellation Policy.

By card, in Australian dollars. To change your card or download an invoice, go to Settings, Billing, then Payment details and invoices.

Signed in, go to Settings, then Account, and send yourself a reset link. If you can't sign in at all, email support@captur.com.au from the address on your account and we'll send you one.

Social accounts connect from Brand Hub, under Connected accounts. Facebook brings in the Instagram linked to your Page. The list there shows every network you can connect today.

Meta and Google ad accounts connect from Advertising.

No. Everything is done in AgencyPro itself.

Open Help in the sidebar. Guides explains the screen you're on. Contact support sends a request to our team and keeps the whole conversation in one place.

Settle lets a group split the bill at the table. Each person pays their own share from their own bank account, before anyone leaves.

Tap your phone on the Settle disc on your table, or scan its QR code. Choose your share and pay from your bank account.

Paying by card at the table isn't available yet.

Not to pay one share. You can pay as a guest with your PayID or BSB and account number, and approve that one payment in your banking app.

With an account, you sign in with your mobile number and approve Settle once in your banking app. After that each share is one tap.

No. You pay your share and nothing else. The venue pays Settle's fee.

No. Your share goes from your bank account for the bill you're paying. There is no balance to top up.

Your receipt shows as soon as you've paid. You can download it as a PDF, or have it texted or emailed to you.

In Settle, go to Settings, then Help, and pick the payment. A person reads it and replies by email within two business days. If you don't recognise a payment at all, tell your bank as well.

A refund for the food or drinks themselves is the venue's decision.

Go to settleforbusiness.bycaptur.io, enter your business email and the code we send you, then your business details. A setup list then takes you through your ABN, your payout account and your staff, then your tables and discs, or your counter if you sell over one.

Your takings to midnight go to your bank account at 8am each business day, less Settle's fees, by direct credit. Anything from the day before that clears later goes at 3pm. Friday, Saturday and Sunday are paid together on Monday.

Each payout in Payouts lists every payment in it.

Not yet. For now your staff send each bill to the table from Settle.

Open Help in your Settle portal and choose what it's about: a payout, a payment, your subscription or your account. We reply by email within two business days.

No. Every link we send you is your way in. Keep the emails, and don't forward them.

Open the connect link in our email and press Connect on each network. You sign in to the network yourself, so we never see your password. The link works for 30 days, and you can come back to it to add another account.

Networks ask you to sign in again every 90 days. We'll email you a link when it's due.

We email you when posts are ready to review. Approve them all at once, approve one at a time, ask for changes with a note, or tell us not to post one. A post doesn't go out until you've approved it.

Your portal link shows posts to review, what's coming up, what's been published, your reports and your connected accounts. The link stays the same.

From that network's own settings, at any time. Or tell your account manager and we'll disconnect it.

Reply to any email from us and ask for a new one. Replies go to your account manager.